Privacy Policy

Last Updated: April 8, 2026

Welcome to DigiOne Shop. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and purchase our digital products.

By using our website, you agree to this policy.

1. Information We Collect

We may collect the following information:

Full name
Email address
Phone number
Billing/payment details (processed via secure third-party providers)
Account login information
Communication data (email, WhatsApp, support messages)
Technical data (IP address, browser, device, usage activity)

2. How We Use Your Information

We use your data to:

Process orders and deliver digital products
Verify payments and prevent fraud
Provide customer support
Improve website performance and user experience
Send order confirmations and service-related updates

3. Payment Security

All payments are processed through secure third-party gateways (such as Stripe, bKash, etc.).

We do not store sensitive payment information such as full card details on our servers.

4. Data Protection

We implement reasonable technical and security measures to protect your data. However, no system is completely secure.

5. Sharing of Information

We do not sell your personal data.

We may share limited data with:

Payment processors
Hosting and infrastructure providers
Legal authorities (if required by law)

6. Cookies

We use cookies to:

Maintain login sessions
Improve user experience
Analyze website performance

Disabling cookies may affect some functionality of the website.

7. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for their privacy practices.

8. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and activities under your account.

9. Refund Policy

🔒 No Refund After Download

Due to the digital nature of our products, all sales are final once the product has been accessed or downloaded.

👉 If the product is downloaded, no refund will be accepted under any circumstances.

✅ Refund Eligibility (Limited Cases Only)

A refund may be considered only if:

You were charged multiple times
You did not receive the product due to a verified technical issue
The product delivered is completely different from the description

❌ Non-Refundable Cases

Refunds will NOT be provided for:

Change of mind
Lack of technical knowledge
Compatibility issues
Failure to read product details
Downloaded or accessed products
Misuse of the product

📩 Support First

If you face any issue, please contact support first. Most problems can be resolved without a refund.

⚠️ Agreement

By purchasing from our website, you agree that digital products cannot be returned once delivered or downloaded.

10. Changes to Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

11. Contact

For any questions, please contact us through our website.